About 75F

75F is a global leader in IoT-based Building Automation & Energy Efficiency solutions for commercial buildings. We are headquartered in the US, with offices across India, Singapore, and the Middle East. Our investors, led by Bill Gates’s breakthrough energy ventures, include some of the most prominent names in climate and technology. As a result of our dedicated efforts towards climate action, 75F has earned recognition, securing a spot on the global cleantech 100 list for the second consecutive year in 2022.

In 2016, 75F ventured into India, and in 2019, we entered the Singapore market. We have made significant inroads, emerging as a prominent player in the APAC region, and secured pivotal clients like Flipkart, Mercedes Benz, WeWork, and Adobe. Our Strategic Partnerships with Tata Power and Singapore Power have spread the message of energy efficiency, climate tech & better automation through IoT, ML, AI, wireless technology & the power of the Cloud. Through these partnerships, the company has earned the trust of several customers of repute such as Hiranandani Hospital, Dmall, Spar and Fern Meluha in India and Singapore Institute of Technology, Singland Group, Labrador Real Estate, Instant Group, DBS Bank, Amex in Singapore.

Our cutting-edge technology and exceptional results have garnered numerous awards, including recognition from entities like Clean Energy Trust, Bloomberg NEF, Cleantech 100, Realty+ Prop-tech Brand of the Year 2022, ESG Award Customer Excellence 2023, Frost & Sullivan APAC Smart Energy Management Technology Leadership Award 2021, and CMO Asia 2022 Most Preferred Brand in Real Estate: HVAC.

We are looking for passionate individuals who are committed not just to personal growth but are passionate about solving some of the world’s toughest challenges. Opportunities exist for working across the various locations as well as across functions that the Company is present in. Continuing education is valued. We prize extreme ownership and tenacity above all other things. Finally, we believe we can’t build a new future for the planet without first building a diverse and inclusive team so we hire the best candidates we can based on an evaluation of their potential, not just their experience.

Role: Engineer - Projects and Field Support

Work Location: Bangalore

Experience – 5-8 years


Responsibilities

Set up the pre and post-sales customer support infrastructure. Will include call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, and monitoring of customer SLAs

Set up post-sales tech support infrastructure. Will include in-depth troubleshooting on 75F hardware & software platforms, Root Cause Analysis reporting, reference library & training tools, remote installations etc

Create infrastructure for providing pre-sales support for site surveys, and audits & assist in project proposals

Build a service sales team for selling value-added services to an existing client base

Responsible for customer and vendor interactions

Responsible for Site Visit and Site Coordination

To be involved and carry out planning, execution and updates for all daily on-site work

Work with project engineers to submit proposal and implement technology solution to improve HVAC efficiency

Maintain and improve the CSAT score.

Required Knowledge/Skills, Education, and Experience.

B.E./B.Tech/ MS/MTech from a reputed university

Should have 5-8 years relevant work experience

Should have worked with the HVAC industries for majority of his/her career

Should have had people responsibility for at least 3 years

Should have had P&L responsibility for at least 3 years

Should have channel as well as Enterprise experience

Should have worked with large Indian or multinational organizations

Should have a proven track record of delivering targets consistently

Should be familiar with industry-standard CRM/equivalent